Service Desk Consultant (Junior Level) - INTERN

Location Warsaw/Hybrid

Offer description

Join our team and lead the helpline, supporting clients in solving technical issues. You will receive full onboarding and support from the team to help you quickly settle into your new role.

This is a great opportunity to gain your first IT experience, develop technical and communication skills, and kick-start your career in the tech industry. We’re waiting for you! 😊

Duties

Handling phone and email inquiries from clients (1st line support)
Analyzing tickets and solving basic technical issues with a proactive approach to customer service
Providing phone and email support
Logging and categorizing tickets in the JIRA system
Collaborating with the technical team on more complex issues

Required skills

Strong communication skills and willingness to work with clients (helpline)
Knowledge of Windows systems and MS Office suite
Basic understanding of the MS 365 environment
Basic knowledge of computer networks (e.g., terms like DHCP, VPN, DNS, Wi-Fi basics)
Familiarity with IT hardware basics (e.g., configuring printers, basic troubleshooting of laptops and workstations)
Knowledge of remote support tools (e.g., TeamViewer, AnyDesk, RDP)
Teamwork skills and a problem-solving attitude
Willingness to work in a hybrid system (office: Warsaw city center)
English proficiency (min. B1)

What we offer

Opportunity to work with modern technologies.

A friendly work environment within a team of professionals.

Training and development in Microsoft solutions and security systems.

A rewarding and transparent commission system.

Sports package and private medical care.