IT Service Desk

Offer description

Cloudica is a dynamically operating company on the modern technology market. We help clients understand and adapt to the digital world.

 

We are looking for an experienced IT Helpdesk who will help us implement projects and services, enabling further dynamic development.
Duties
  • Providing high-quality support for many clients of our company (1st and 2nd line of support) - incident resolution based on the agreed SLA parameters
  • Analyzing system problems and errors - providing substantive information to the next line of support
  • Direct and remote user support in solving everyday problems
  • Administration of user accounts in the AD system (Active Directory, Azure AD)
  • Configuration and testing of computer hardware and IT infrastructure
  • Creating operational procedures
  • Cooperation with IT administrators
Required skills
  • English B2
  • At least 2 years of experience working on the 2nd IT Support Line
  • Experience in the field of on-site and remote customer service
  • Experience in supporting users in the following technologies: Office365 (Mail, Teams, etc.), Windows 10 systems, OneDrive, Print services, Workstations (in particular Dell)
  • Knowledge of the ticket handling system (practice in working with Jira ServiceDesk will be an additional advantage)
  • Willingness to learn new technologies and personal development
  • Pro-active attitude - focus on effective problem solving
  • Technical education in the field of IT and telecommunications(nice to have)
What we offer
  • B2B contract
  • Flexible work system
  • A creative working atmosphere
  • Development training
  • Benefits (including co-financing for medical and sport packages)
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Last modified Monday, October 16, 2023
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